Terms of service

Domestic & International Orders:

• To cancel, email us at ethnicsland@gmail.com within 24 hours.

• Cancellations are accepted if:

  • Post-processing hasn’t started.

  • Artisans haven’t started custom work.

  • No Fall/Pico or Blouse stitching has been done.

We’ll confirm your cancellation if the conditions above are met and process a refund.

Order Cancellation Policy

Please review your saree selection, colour, size and other order details carefully before placing your order.

As a small, independently operated handloom business, we incur payment processing and platform charges as soon as an order is placed. Payment gateway charges and transaction-related fees may not be fully recoverable when an order is cancelled or refunded.

For this reason, order cancellations after payment confirmation may not be possible in all cases.

If you need to make a change or request a cancellation, please contact us as soon as possible after placing the order. We will always try our best to assist you, depending on the order status and whether processing or dispatch has already begun.

Once an order has entered processing, been customised, packed or dispatched, cancellation may not be possible.

We sincerely request you to confirm your selection before making payment. This helps us avoid unnecessary processing and cancellation costs and, as a small business, allows us to continue offering carefully sourced handloom and ethnic products with transparent pricing.

Thank you for understanding and supporting a small independent business.