Shipping & Returns

At Ethnics Land, we ensure safe, quality-packaged delivery of your orders, working with trusted courier services like DHL, FedEx, DTDC, and Delhivery for timely arrival.

 

Domestic Shipping:

  1. Coverage: Free shipping across India.

  2. Dispatch Timeline: Orders ship within 1-4 business days. Custom orders may take longer; we'll keep you updated.

  3. Delivery Estimate: Orders typically arrive within 7-10 business days post-dispatch. Tracking is provided upon dispatch.

 

International Shipping:

We ship worldwide. Shipping charges are based on order value:

    • Orders below ₹12,000 → ₹2,499

    • Orders ₹12,000–₹19,999 → ₹1,999

    • Orders ₹20,000 and above → Free International Shipping

      Estimated Delivery
      International orders are typically delivered within 5–8 business days after dispatch. Delivery times may vary depending on customs clearance and destination country.


      Customs Duties & Taxes
      Import duties, customs charges, VAT, GST, or other local taxes imposed by the destination country are the responsibility of the customer unless otherwise stated.

      Address Accuracy
      Customers are responsible for providing accurate shipping information. Additional charges arising from incorrect addresses may be charged to the customer.

      Remote Area Deliveries
      Certain remote locations may require additional shipping time or surcharges. Customers will be contacted before dispatch if applicable.

       

Exchange Policy

We take great care in quality-checking every product, but if you receive a damaged or incorrect item, please follow our exchange process below:

Please note that slight imperfections in authentic and original handblock print and handloom sarees are a hallmark of their originality. These nuances are not flaws but a testament to handcrafted sarees' craftsmanship and authenticity, lovingly created by our skilled artisans.

This addition will enhance customer understanding and appreciation of the uniqueness of handloom products while reinforcing trust in the authenticity of your offerings.

 

Domestic:

  1. Request Window: Email ethnicsland@gmail.com within 3 days of delivery with your order number, reason for return, and a product photo.

  2. Eligibility: Exchanges are only for wrong items, incorrect sizes, or damaged goods.

  3. Verification & Process: Upon confirmation, a replacement will be dispatched once the item is returned. Please do not accept packages with visible damage. For safety and security purposes, please record a parcel opening video of the saree from beginning to end without any cuts or edits; any tampered or edited video will not be considered valid.

  4. Return Shipping: Initiate returns within 7 working days. Return shipping is customer-managed.

  5. Resolution Timeline: Once your return is approved, we will process a replacement or refund within 7–10 working days.

  6. Need Help?: If you have any questions or uncertainties, please feel free to contact us before making a purchase. We're here to help you make the right choice!

Returns/Exchanges are not accepted if the item is used, washed, tampered with, customized, or requested after the 3-day window.

 

International:

  1. Request Window: Email us within 3 days of delivery with your order number, reason for return, and product photo.

  2. Eligibility: Exchanges are available for incorrect or damaged items only.

  3. Verification & Process: Upon return confirmation, we'll issue a refund.

  4. Return Shipping: International returns are customer-managed; shipping charges are non-refundable.

  5. Need Help?: For any questions before your purchase, please contact us to ensure your selection meets your expectations.

Returns/Exchanges are not accepted if the item is used, washed, tampered with, or customized, or if requests are beyond the 3-day window. Returns for sarees with Fall/Pico or blouse stitching are also non-refundable.